Privacy Policy

1. Who We Are

Cihuxe Sigico is an independent technical SEO consulting practice operated from Philadelphia, Pennsylvania, United States. We provide technical SEO audit services to small e-commerce brands. Our contact information is provided at the end of this document.

This website is informational in nature. It describes the services we offer and provides means to contact us. No transactions, purchases, or account creation occur on this website.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our website.

Information You Provide

When you use the contact forms or inquiry forms on this website, you may provide your name, email address, phone number, website URL, and a description of your inquiry. You may also provide information about your e-commerce platform and the nature of your SEO concerns. This information is submitted voluntarily.

When you contact us by email or phone directly, we retain the content of that communication and any contact information you share.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may collect certain technical information, including your IP address (which may be anonymized), browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. This information is used in aggregate form to understand how our website is used and to maintain its technical operation.

We use cookies and similar tracking technologies as described in our Cookie Policy. Please refer to that document for detailed information about the specific cookies we use.

3. How We Use Information

Information you provide through contact forms is used solely to respond to your inquiry and to conduct any subsequent engagement you initiate with us. We do not use your contact information for unsolicited marketing communications.

Automatically collected information is used to:

• Maintain the technical operation and security of the website
• Understand how visitors interact with the website in aggregate
• Identify and resolve technical issues
• Improve the clarity and usefulness of the website content

We do not use your information to build advertising profiles, sell data to third parties, or engage in automated decision-making that produces legal or similarly significant effects.

4. Legal Basis for Processing

For visitors from jurisdictions with applicable data protection laws, including California residents covered under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and individuals in states with comprehensive privacy legislation such as Virginia (VCDPA), Colorado (CPA), and Connecticut (CTDPA), we process personal information on the following bases:

• Consent: Where you have provided consent, such as by submitting a contact form or accepting optional cookies.
• Legitimate Interests: For the technical operation of the website and to respond to inquiries you initiate.
• Contractual Necessity: Where processing is necessary to respond to a service inquiry or fulfill an engagement.

We do not sell personal information as defined under the CCPA/CPRA. We do not share personal information for cross-context behavioral advertising purposes.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with service providers who assist us in operating the website or delivering our services. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures. Categories of service providers may include website hosting providers and email service providers.

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of Cihuxe Sigico, our clients, or others.

In the event of a business transfer, merger, or acquisition, personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help the website function, remember your preferences, and understand how visitors use the site.

We use strictly necessary cookies that are required for the website to operate. We may also use analytics cookies to understand aggregate usage patterns, subject to your consent where required. You can manage cookie preferences through the cookie consent tool available on this website.

For full details about the cookies we use, their purposes, and how to manage them, please review our Cookie Policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including responding to inquiries, conducting engagements, and complying with legal obligations.

Contact form submissions and email correspondence related to service inquiries are retained for the duration of any engagement and for a reasonable period thereafter for record-keeping purposes, generally not exceeding three years from the last contact, unless a longer retention period is required by law.

Anonymized or aggregated analytics data may be retained for longer periods as it does not identify individuals.

8. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These may include:

• Right to Know: The right to request information about what personal data we hold about you and how we use it.
• Right to Access: The right to receive a copy of the personal information we hold about you.
• Right to Deletion: The right to request that we delete your personal information, subject to certain exceptions.
• Right to Correction: The right to request that we correct inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for advertising purposes. This right is therefore not applicable, but we acknowledge it here for transparency.
• Right to Non-Discrimination: We will not discriminate against you for exercising any privacy rights available to you.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to verifiable requests within the timeframes required by applicable law. We may need to verify your identity before processing a request.

California residents may also submit requests through an authorized agent. We will require verification of the agent's authorization before processing such requests.

9. Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting environments and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us. We encourage you to use secure communication channels and to be mindful of the information you share online.

10. Children's Privacy

Our website and services are directed to business owners and professionals. We do not knowingly collect personal information from individuals under the age of 13, and our services are not intended for use by minors. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we may have collected information from a child under 13, please contact us immediately using the information in Section 12.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically.

Continued use of the website after any changes to this policy constitutes your acknowledgment of the updated policy. If you have questions about any changes, please contact us.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us: